Refund Policy

We have 100% confidence in our products and we want you to feel that way too, however if you are unhappy with your item please inform us immediately by emailing and return it within 30 days (of notifying us). The 30 day period starts the day you receive your order. We will supply our return address once you have contacted us.

Please do not return items before you have contacted us,

Please send your package via a traceable method. We do not provide a pre-paid return label to return your package. You will not be reimbursed for your shipping cost and Environelle® is not responsible for packages lost in transit. The Item should be returned to Skinsence, Meadowside, Sheppenhall Lane, Aston, Nantwich, CW5 8BW.

 Merchandise eligible for return or exchange must be:

  • New, unused and in original condition;
  • Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
  • Accompanied by a proof of purchase (order confirmation email or number).

Used items are not eligible for return or exchange and will be returned.

The credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s), the credit should appear on your next statement. Once the return process is completed, you will receive an email with a confirmation. All returns/exchanges must be returned within 30 days from the day you have received your order. Restocking fee may apply if the product returned is not in salable condition and in original packaging.

Return and Exchanges
If you wish to process an exchange only, please kindly contact us for instructions.